Returns Policy - Free Returns Up To 90 Days!

Click Here for Ups Return Label

We are committed to offering you the very best craftsmanship, quality, and service. If you are not satisfied with an item you may return it within 90 days for a refund of the merchandise amount, provided the item is unused and with all its original packaging intact. Clearance and sale items are not returnable. Items returned from an order with a coupon applied will be refunded less the discount if applicable. Shipping charges are non-refundable. Please note that many of our items are hand-made and hand-painted, and therefore minor artistic variations in the design and or color are natural and to be expected.

If you receive a defective, damaged or incorrect item please contact us by telephone or email within three business days of receiving your order. Please do not return a defective or damaged item without first contacting a customer service representative.

  • Please complete the returns form and tell us the reason for your return so we can continue to uphold our standards.
    (You may need Adobe Reader to open this form. If so, you can download it here.)
  • To expedite your refund, please include a copy of your packing slip. Feel free to add any comments about our products or service.
  • Please carefully pack your item(s). You can use any type of box or shipping pack of your choosing to return items to us. We cannot issue refunds for items damaged due to poor packaging of a return.
  • Visit this link: to print out your free UPS return label (applies to shipments from within the contiguous 48 states; does not apply to oversized items i.e. 30” lanterns or larger).
  • If you are sending a return and are outside the contiguous 48 states or have an oversized item (i.e. 30” lantern or larger) please fill out the return form, prepay the postage return to:

    Luna Bazaar
    35 Frost Street
    Attn: Returns
    Brattleboro, VT 05301

  • Most refunds are completed within five business days from the day that we receive your return.