Frequently Asked Questions at Luna Bazaar

(Click on a question to jump to its answer.)
  1. What is your back order policy for out-of-stock items?
  2. Do you ship outside the continental US?
  3. Does shipping cost more when it's outside the continental US?
  4. Do you do express shipping and how much does it cost?
  5. What is your express shipping cancellation policy?
  6. Where are you shipping from? Do you have a store there?
  7. If I order today how long will it take me to get my shipment?
  8. Does placing an order over the phone get it shipped faster?
  9. How do I hang paper lanterns?
  10. How are paper lanterns measured?
  11. Do the lanterns come flat?
  12. Are the colors close to what they are on my screen?
  13. Do the lantern string light packs come with lights?
  14. What is Saa paper?
  15. What is an LED light?
  16. How long do your LED lights last?
  17. Do the tea lights work with all the lanterns?
  18. When an item says it's not available until a certain date is that a good day to go by?
  19. How can I figure out the number of paper lanterns needed for a large tent or room?
  20. Do you personalize items?
  21. What is your return policy?
  22. How green are we?

Answers:

     
  1. What is your back order policy for out-of-stock items?
  2. Luna Bazaar now offers the convenience of Back Ordering out-of-stock products on our web site. You can also Pre-order a new product before it arrives from our suppliers. For convenience, we refer to both kinds of orders as "Pre-orders". For a full explanation see "Pre-order Policy for Luna Bazaar" on the Shipping Policy page. [back to top]
     
  3. Do you ship outside the continental US?
  4. We do ship to Canada, PR, Hawaii and Alaska. Other than that, we do not ship to any other countries. Please note that any free shipping coupon does not apply on orders to Canada, PR, Hawaii or Alaska. [back to top]
     
  5. Does shipping cost more when it's outside the continental US?
  6. Yes, in order to get correct shipping totals we actually box up your order and call UPS with the dimensions, weight, and zip code of where it's going to get your shipping rate. We will then call you with the total shipping cost for your confirmation before the items are sent.
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  7. Where are you shipping from? Do you have a store there?
  8. Our warehouse is located in Brattleboro, Vermont. We are just a warehouse and offices. We do not have a bricks-and-mortar store front. [back to top]
     
  9. If I order today how long will it take me to get my shipment?
  10. Shipping generally takes 3-7 days once UPS picks it up from our warehouse. Depending on where you're located, it takes UPS a different number of business days to reach you. Here is a good estimate of UPS Ground shipping times from our warehouse in Vermont to different states:

    1 day - VT, NH, MA, CT, RI, and parts of Western ME and Eastern NY.

    2 days - PA, NJ, DE, MD, WV, VA, OH, Western NY, and Northern ME.

    3 days - IL, MI, IN, KY, TN, NC, SC, GA, AL, WI, IA, parts of MO, and MN.

    4 days - FL, ND, SD, NE, KS, OK, AR, MS, LA, Eastern CO and possibly the Eastern side of TX.

    5 days - WA, NV, MT, WY, CO, UT, AZ, NM, TX, PR.

    5 to possibly 6 days - OR, ID, CA, AK, and HI.

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  11. Does placing an order over the phone get it shipped faster?
  12. If you should place an order over the phone it will be incorporated into that day's orders according to when it was received. [back to top]
     
  13. How do I hang paper lanterns?
  14. There is a metal hook at the top of our paper lanterns to use for hanging. If you want to hang paper lanterns in a row without lights you can use your choice of strong string or fishing line. Fishing line is virtually invisible and works well for hanging paper lanterns. If you want to add lights to your lanterns, we do have light strands that you can clip the lanterns onto. There is also the popular option of using our battery operated LED lights: they have an elastic band at one end that can attach to the hook at the top of the lantern. Once attached to the lantern, the LED's elastic band allows the light to dangle in the middle. Then hang the lantern with fishing line, string, etc. [back to top]
     
  15. How are paper lanterns measured?
  16. Paper lanterns are typically measured at their diameter. Specifically, it's the length of a horizontal line that passes through the center of the lantern. For example, when a paper lantern is compressed down to its flat state, the diameter of the lantern would be measured from one side, through the center, to the other. Our paper lanterns come in even number sizes from 4 to 42 inches. [back to top]
     
  17. Do the lanterns come flat?
  18. Yes, the lanterns are packaged flat. In their packaging are instructions on how to open them and insert the metal frame. It's easy. [back to top]
     
  19. Are the colors close to what they are on my computer screen?
  20. The products that we ship are as close to the colors online as they can be. Our products are often hand dyed and there may be artistic differences from item to item because of this. Also, different computer screens can render colors a bit differently. [back to top]
     
  21. Do the lantern string light packs come with lights?
  22. Yes, they do! [back to top]
     
  23. What is Saa paper?
  24. Saa Paper (Mulberry Paper) is a traditional, sustainable paper made by hand in Thailand. Saa paper is water resistant and thicker and more durable than rice paper. Leave Saa paper parasols and fans open to dry. Saa paper is sustainable because the Mulberry Tree grows back the bark that is harvested for paper-making.[back to top]
     
  25. What is an LED light?
  26. LED stands for "Light Emitting Diode" and is a relatively new technology that generates light more efficiently than normal incandescent or even fluorescent bulbs. Because of this, LED lights can last significantly longer running on a battery than regular lights can. Our LED lights generate 3-15 lumens, depending on the specific product. One lumen is about the intensity of a normal candle flame, and can effectively illuminate about one square foot of space. [back to top]
     
  27. How long do your LED lights last?
  28. Our LEDs will last about 12 hours on their batteries. The batteries can then be replaced. [back to top]
     
  29. Do the tea lights work with all the lanterns?
  30. No, but they do work well with our votive and tealight candle holders! [back to top]
     
  31. When an item says it's not coming in until a certain date is that a good date to go by?
  32. The date given is pending on customs and may be a few days before or a few days after the date given. If any big changes happen we will post it with the item. [back to top]
     
  33. How can I figure out the number of paper lanterns needed for a large tent or room?
  34. The best way to do this is to get some graph paper and imagine that every little square represents one foot of your tent or room. Draw your entire space and the major features it will contain, like your tables, the dance floor, food tables etc. Next, draw little circles where you want to hang your lanterns. Then you can count the circles for a lantern total. [back to top]
     
  35. Do you personalize items?
  36. No, unfortunately we do not personalize items. We would recommend finding someone who does calligraphy, or possibly a printing company in your area. [back to top]
     
  37. What is your return policy?
  38. Please see our return policy page for a full list of instructions.
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  39. How Green are we?
  40. Our awareness of environmental issues largely influences our product designs and business decisions. We are committed to using sustainably harvested and renewable materials whenever possible, such as bamboo, rice paper, and recycled plastic. Our objective is to offer you innovative products while being responsible to our environment and sensitive to our suppliers' local culture and customs. [back to top]


Contact Luna Bazaar ·  1-800-223-1106 ·  1-802-254-4646 ·  orders@lunabazaar.com ·  customerservice@lunabazaar.com ·  35 Frost St. · Brattleboro, VT 05301

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Hours: 9am to 5pm EST, Mon. - Fri.


Luna Bazaar is Martha Stewart Weddings' choice for lanterns.