Returns & Claims
If you receive a defective, damaged or incorrect item please contact us at Luna Bazaar by phone 1-800-223-1106 or email firstname.lastname@example.org within 5 business days of receipt of the order.
Please do not return a defective or damaged item without first contacting Luna Bazaar.
- Returns are accepted within 30 days of receiving your order for a refund of the merchandise amount, provided the returned item(s) are unused and with all original packaging intact.
- Returns made after the 30 day policy are subject to a 20% restocking fee.
- No returns are accepted, and no refunds are issued, after 90 days of receiving your order.
- Clearance and sale items are not returnable.
- Items returned from an order with a coupon/discount will be refunded less the discounted amount if applicable.
- Original shipping charges are non-refundable.
You may return items with Free Shipping up to 30 days after receipt of the items. Free Return Shipping applies only to the 48 contiguous states.
Returns made after the 30 day period that use the pre-paid shipping label will be credited for the merchandise less the return shipping cost charged to Luna Bazaar by UPS.
Returns shipped outside the 48 contiguous states that use the pre-paid shipping label will be credited for the merchandise less the return shipping cost charged to Luna Bazaar by UPS.
Luna Bazaar does not provide pre-paid return shipping or cover any duties, taxes, or fees associated with returns made from Canada.
To complete a return follow the steps below:
1. Please complete the returns form. You may download it here: RETURNS FORM. (This is a PDF document. If it doesn't open install Adobe Acrobat Reader HERE.)
2. To expedite your refund, please include a copy of your packing slip.
3. Carefully pack your item(s) using any type of box or shipping packaging of your choosing. Please note that we cannot issue refunds for items damaged due to poor packaging of a return.
4. Click RETURN LABEL for a Free UPS Return to print your return label. (Only applies to shipments from the contiguous 48 states. Does not apply to oversized items, for example 24 inch lanterns or larger.)
Return the items to:
35 Frost Street
Brattleboro, Vermont 05301
Most refunds are completed within five business days of receiving your return. Refunds will be credited back to your original method of payment.
Luna Bazaar will not accept returns sent COD. These orders will be abandoned and no refund will be issued.