1. What is your Pre-order policy for out-of-stock items?

Luna Bazaar now offers the convenience of Pre-ordering out-of-stock products on our web site. For a full explanation please visit "Pre-order Policy"
 

  1. Do you ship outside the continental US?

We do ship to Canada, PR, Hawaii, Alaska and the US Virgin Islands. Please note that any free shipping coupon cannot be applied to orders shipping to Canada, PR, Hawaii, Alaska or the US Virgin Islands.
 

  1. Does shipping cost more when it's outside the continental US?

Yes, in order to get correct shipping totals we actually box up your order and call UPS with the dimensions, weight, and destination zip code to get your shipping rate. We will then call you with the total shipping cost for your confirmation before the items are sent.

 

  1. Where are you shipping from? Do you have a store there?

Our warehouse is located in Brattleboro, Vermont. We are just a warehouse and offices. We do not have a bricks-and-mortar store front.  

  1. If I order today how long will it take me to get my shipment?

Shipping generally takes 3-7 days once UPS picks it up from our warehouse. Depending on where you're located, it takes UPS a different number of business days to reach you. Here is a good estimate of UPS Ground shipping times from our warehouse in Vermont to different states:
1-2 days - VT, NH, MA, CT, RI, and parts of Western ME and Eastern NY.
2-3 days - PA, NJ, DE, MD, WV, VA, OH, Western NY, and Northern ME.
3-4 days - IL, MI, IN, KY, TN, NC, SC, GA, AL, WI, IA, parts of MO, and MN.
4-5 days - FL, ND, SD, NE, KS, OK, AR, MS, LA, Eastern CO and possibly the Eastern side of TX.
5-6 days - WA, NV, MT, WY, CO, UT, AZ, NM, TX, PR.
6 to possibly 7 days - OR, ID, CA, AK, and HI.

 

  1. Does placing an order over the phone get it shipped faster?

If you place an order over the phone it will be incorporated into that day's orders according to when it was received.
 

  1. How do I hang paper lanterns?

There is a metal hook at the top of our paper lanterns to use for hanging. If you want to hang paper lanterns in a row without lights you can use your choice of strong string or fishing line. Fishing line is virtually invisible and works well for hanging paper lanterns. If you want to add lights to your lanterns, we do have light strands that you can clip the lanterns onto. There is also the popular option of using our battery operated LED lights: they have an elastic band at one end that can attach to the hook at the top of the lantern. Once attached to the lantern, the LED's elastic band allows the light to dangle in the middle. Then hang the lantern with fishing line, string, etc.
 

  1. How are paper lanterns measured?

Paper lanterns are typically measured at their diameter. Specifically, it's the length of a horizontal line that passes through the center of the lantern. For example, when a paper lantern is compressed down to its flat state, the diameter of the lantern would be measured from one side, through the center, to the other. Our paper lanterns come in even number sizes from 4 to 42 inches.
 

  1. Do the lanterns come flat?

Yes, the lanterns are packaged flat. In their packaging are instructions on how to open them and insert the metal frame. It's easy.
 

  1. Are the colors close to what they are on my computer screen?

The products that we ship are as close to the colors online as they can be. Our products are often hand dyed and there may be artistic differences from item to item because of this. Also, different computer screens can render colors a bit differently.
 

  1. What is Mulberry paper?

Mulberry Paper is a traditional, sustainable paper made by hand in Thailand. It is water resistant and thicker and more durable than rice paper. Leave Mulberry paper parasols and fans open to dry if they should get wet. Mulberry paper is sustainable because the Mulberry Tree grows back the bark that is harvested for paper-making.
 

  1. What is an LED light?

LED stands for "Light Emitting Diode" and is a relatively new technology that generates light more efficiently than normal incandescent or even fluorescent bulbs. Because of this, LED lights can last significantly longer running on a battery than regular lights can. Our LED lights generate 3-15 lumens, depending on the specific product. One lumen is about the intensity of a normal candle flame, and can effectively illuminate about one square foot of space.
 

  1. How long do your LED lights last?

Our LEDs will last about 12 hours on their batteries. The batteries can then be replaced.
 

  1. Do the tea lights work with all the lanterns?

No, but they do work well with our votive and tealight candle holders!
 

  1. When an item says it's not coming in until a certain date is that a good date to go by?

The date given is pending on customs clearance and may be a few days before or a few days after the date given. Our website is updated daily with any changes, but feel free to call us to check the arrival status if you’d like!

  1. How can I figure out the number of paper lanterns needed for a large tent or room?

A good estimation is every two to three feet in the space you’d like them or another way to do this is to get some graph paper and imagine that every little square represents one foot of your tent or room. Draw your entire space and the major features it will contain, like your tables, the dance floor, food tables, etc… Next, draw little circles where you want to hang your lanterns. Then you can count the circles for a lantern total.
 

  1. Do you personalize items?

No, unfortunately we do not personalize items. We would recommend finding someone who does calligraphy, or possibly a printing company in your area.
 

  1. What is your return policy?

Please see our Return Policy page for a full list of instructions.

 

  1. How Green are you?

Our awareness of environmental issues largely influences our product designs and business decisions. We are committed to using sustainably harvested and renewable materials whenever possible, such as bamboo, rice paper, and recycled glass and plastics. Our objective is to offer you innovative products while being responsible to our environment and sensitive to our suppliers' local culture and customs.


 

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